Refund policy

At SERENE, we craft every product with care, rooted in Indian botanicals and powered by modern science. We hope you enjoy using our products as much as we love creating them. However, if something doesn’t feel right, we’re here to help.

We offer refunds or replacements only in the following cases:

• You received the wrong product

• You received a damaged or defective product

• You received an expired product

If your situation falls under any of the above, please raise a return or replacement request within 7 days from the date of delivery.

To initiate a return or refund, please email us at contact@getserene.in

Important Notes

• No return or refund request will be accepted after 7 days from delivery.

• Please allow us 48 hours to review your request.

• Once approved, we will arrange a reverse pickup through our courier partner from your address.

• After we receive the returned product, our quality team will verify the issue.

• If verified, your refund will be processed within 24 hours. (Refund timelines may vary depending on your bank/payment provider.)

We aim to make your SERENE experience smooth, trustworthy, and delightful.
If you have any questions, feel free to reach out, we’re always happy to assist you.